Description
Shipping Warehouses: Ships from either China or the US based on your location and stock availability. Shipment Timing: Most purchases are shipped within 24-48 business hours, excluding weekends and public holidays. Shipping Carriers: US & Canada: USPS, UPS Other Countries: FedEx International Priority Mail Duties and Taxes: International buyers will be responsible for any applicable duties and taxes. Special Requirements: Contact us in advance for any specific shipment needs. Return&Refund 30-Day Refund: · If you are not satisfied, you may return the product within 30 days for a full refund (shipping costs are not refundable). · Please ensure the product is in intact condition and securely wrapped before mailing. · A 20% restocking fee will apply if the product is not returned in like-new condition, including all packaging. · Refund processing may take 2-5 business days from the receipt of the returned package. Warranty · This is the only official HIFIMAN store on eBay. All HIFIMAN products purchased will include the standard manufacturer warranty. · For any after-sales services, please message us directly or contact the HIFIMAN support team. · Customers are responsible for the cost of returning products for replacement; however, HIFIMAN will cover the shipping cost to send the replacement back to the customer. Customer Support · Please contact us with any questions; we respond within 24 hours (responses may be delayed during weekends and public holidays). · We encourage you to reach out to us before leaving negative or neutral feedback, as we prefer to resolve issues directly.